Phoenix accounts are set up by your trainer. If you train at a participating gym, ask your trainer to create your login — you'll receive an email and password to sign in with.
Double-check the email address your trainer registered for you. If it still fails, contact your trainer or email us below and we'll reset your access.
Tap the LIVE pill at the top of the workout to reconnect. Make sure you're on the same workout your trainer has open.
In the app: Settings → Delete Account. This permanently removes your login. You can also email us to request deletion.
Email craig@thebasesb.com — we usually reply within one business day.
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